Andrew Noruk

Infrastructure & Site Reliability Engineer

Index

San Francisco, CA

index.com

Member of Technical Staff
June 2015 – March 2018

• Improve redundancy across availability zones to remove any SPoF achieve >99.9% uptime for critical payment gateway.
• Automate health monitoring and cluster management of critical components such as service discovery multiple databases.
• Build tools for automated cross-coast data replication and rapid failover to multiple regions.
• Improve deployment tools to allow for rapid scaling and fine-grained deployments in a loosely coupled service environment.
• Deploy and maintain a log aggregation system to provide advanced search of 10s of millions of traces per day to engineering and support teams.
• Implement tools to monitor devices (in store) and cloud-based applications and hosts level providing actionable alerts to relevant on-call teams.
• Deploy and manage vulnerability management tools for monitoring system events, file integrity, detect intrusions, and audit user access.
• Assist in planning and rolling out security enhancements to encryption of PII and payment data at rest and in flight and to meet/exceed PCI requirements.
• Audit and optimize resource usage to lower TCO.

Milo Digital

 Los Angeles, CA

Senior DevOps Engineer
Sept 2013 – June 2015

• Planned and deployed new auto scaling and redundant clusters onto AWS infrastructure using Puppet for server provisioning
• Maintained a Vagrant based development environment using Puppet for VM provisioning for different project templates and software stacks
• Built and maintained web properties and applications including custom CMS, ecommerce sites, and APIs
• Met with clients to determine business objectives and develop custom business automation tools
• Created Wordpress management tools to help maintain many different Wordpress sites and migrating content from local to staging to production
• Performed security audits on all components from the on premises network to AWS hosting platform
• Implemented a new issue tracking system, development workflow, coding standards, and documentation methods

INMOTION HOSTING

Los Angeles, CA

Web Development & Performance Manager
Apr 2013 – Aug 2013

• Led a small team of designers and developers in the marketing department to manage the retail and marketing sites using an Agile method with week sprints
• Optimized and performed A/B testing experiments on retail site product pages and order funnels to improve conversion rate and ROI by up to 22%
• Analyzed traffic data to improve on-page SEO
• Worked with customer care team to iteratively improve UX for knowledge base and live chat support channels to reduce volume of customer contacts
• Improved dynamic pricing and backend affiliate tracking systems

Developer
Oct 2011 – Apr 2013

• Created prototypes, wire frames, and designed user experience for web site builder application
• Built and maintained new features for mission critical and highly secure frontend and backend control panels
• Integrated primary client management system with sales CRM, merchant gateway, PayPal, DNS systems, McAfee Virus protection, CPanel, and other internal systems
• Interfaced with outside departments to gather requirements and business objectives on behalf of the development team
• Developed several one-off contest and promotional mini web apps
• Assisted marketing team in delivering a major redesign / rebranding and seamless launch across several sites and CMS

Cirtex Corp

Remote

General Manager / Developer
Dec 2009 – Aug 2011

• Supervised technical support teams responsible for hundreds of thousands of customer domains
• Performed quality control for customer contacts and handled tickets escalated to management
• Assisted sales and billing departments with customer service duties
• Improved internal processes for handling server and network abuse

Developer
Sept 2007 – Dec 2009

• Built and maintained a mission critical server and network monitoring system
• Integrated the billing system and Parallels Virtuozzo to automate VPS creations and terminations
• Created internal tools to allow technical support to better detect and track server abuse
• Built cPanel script auto installer plugins for client use

freelance work

Web Developer
Feb 2005 – Sept 2007

• Created project proposals and roadmaps
• Developed custom web applications for commercial and personal use
• Integrated online payment platforms into existing web sites to make them eCommerce capable

hurricom interactive

Web Developer
Jul 2004 – Feb 2005

• Managed frontend of client web sites and provided training and support
• Sliced and coded new pages from Photoshop PSDs
• Fixed bugs and built out new frontend functionality in HTML, CSS, and JS
• Maintained front facing and admin sites for client ecommerce applications